Welcome

to

Raven's Book Store

Welcome!

Thank you for stopping by Raven's Book store.

Your support is appreciated.

But before you go any further,

check out the FAQ section below for important information.

Much Love

XOXO

Raven Moon

FAQs 

Why did you open a store?  

I wanted to give my readers, new and old, the chance to purchase my stories in eBook and Paperback at an affordable price.

 Are Raven Moon's books available elsewhere?

Yes, you can find Raven Moon's books on Amazon for a short time. 

 https://www.amazon.com/Raven-Moon/e/B018POQ1DM

If I purchase through the book store, how soon will I get my eBook(s)?

The eBook is an immediate download in ePub or Mobi

You will have the option to download after purchase or from the invoice.

*** Please take note ***

eBooks can not be sent to Kindle devices for paid items.

This is to comply with Amazon/Kindle terms of service.

What if the eBook didn't download?

You have 2 attempts to download the eBook(s).

If you still are unable to download,

Contact Raven's Books Store @ ebookdownload@authorravenmoon.com

The issue will be investigated if the order shows an error, the eBook will be re-issued for download. 

***PLEASE TAKE NOTE***

Each eBook purchased has a license key and product key assigned to the book and purchaser. 

Any illegal downloads of eBooks, Raven's Book Store is notified. 

Don't be that Jackturd. 

Are the paperbacks Autographed? 

Yes, Paperbacks are autographed by Raven Moon to the buyer. 

If you would like a special message to, please email Raven's Book Store @ specialautograph@authorravenmoon.com

How soon does the package(s) ship?

 Once Raven's Book Store receives the order, the printing company is notified within 12 hours.

Once the shipment delivers (normally 7-14 days). The book(s) are inspected.

If any damage or misprinting is found,  the printing company is notified immediately

for replacements and any delays are reported to the buyer.

The buyer has the option of a full refund or FREE shipping for the inconvenience of delayed shipping.

 If there are no issues with the shipment, the order is processed and the package(s) ships out in 1-2 days.

An email with shipping/delivery date and the tracking number will be sent.

How do you ship?

 Priority Flat Rate. 

What is the delivery time?

In most cases, the expected delivery date will be provided and reflect a delivery time of 1, 2, or 3 days based on origin, destination, and Post Office acceptance time. Exceptions and restrictions apply. (Weather, Holidays, lost, and if the world ends.)

***Please note ***

Normal delivery time 4-6 weeks.

But it can take 6 - 12  weeks for delivery (This is at the top of the delivery time.)

 

How much is the Shipping and Handling?

Shipping and Handling fees are discounted to $5.50 (US) and $7.50 (Canada), all other countries are based on weight and are added at checkout.

Do you offer eBook Refunds?

No. Once you purchase eBook(s), there are no refunds offered, eBooks are considered used merchandise. 

Do you offer a refund/replacement for Paperbacks?

Yes, if the printing company or USPS is at fault for damaged/lost shipment(s).

Damage proof is required via photos of the damaged package(s).

Package Damaged, email Raven's Book Store @ damages@authorravenmoon.com

Give the allotted time for the shipment to arrive, 4-6 weeks.

Allotted time has passed, send email Raven's Book Store @ lostbook@authorravenmoon.com

Raven's Book Store will contact the USPS to investigate the tracking.

The buyer will be updated every step of the way. with the option of a full refund or replacement with free shipping.  

 

What are my payment options?

Raven's Book Store only accepts Paypal at this time. We apologize for any inconvenience this may cause. 

Do you charge Tax?

Yes, State Law and Uncle Sam require it.

How much is Tax?

The Stae of Indiana charges a 7% tax on all merchandise and digital sales.   

Are books the only merchandise you will sell?

In the future,

Raven' s Book Store

will offer custom merchandise.

Such as mugs, tote bags, keyrings, necklaces, bookmarks, candles, t-shirts and much more.

Helpful Tips

Download the Kindle App here:  https://www.amazon.com/kindle-dbs/fd/kcp

Send to Kindle: https://www.amazon.com/gp/sendtokindle/

 Downloading on mobile devices: https://payhip.com/support/downloading-on-mobile-devices/ 

Thank You

 for your support.

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© 2018 by Raven Moon Charlestown, Indiana

All Rights Reserved

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